Shipping Policy

Last updated: June 2026

Thank you for shopping with UrbanVolt. Below you will find all the information you need about our shipping process.

1. Order Processing / Handling Time

All orders are processed within 2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.

2. Shipping Time

Once dispatched, orders are delivered within 3 to 5 business days. Total delivery time is therefore 5 to 7 business days from the date of order.

3. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. You can use this to monitor your delivery status.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

5. Delays

We are not responsible for delays caused by customs, adverse weather conditions, or carrier disruptions beyond our control. If your order is significantly delayed, please do not hesitate to contact us.

6. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date and we will work to resolve the issue promptly.